Privacy Policy

Keyra provides sovereign trust infrastructure — identity verification, consumer protection, and calm certainty online for individuals, families, businesses, partners, and governments.

This Privacy Policy explains what information we collect through keyra.ie and related Keyra sites and apps, why we collect it, how we use and protect it, and the choices you have. We write it in plain language because clarity is part of how Keyra works.

Keyra is built around restraint and respect:

• Collect only what helps establish, protect, or manage identity trust.
• Explain what we collect and why, without hiding behind jargon.
• Give you meaningful control over your account and personal data.
• Design for security and proportionality at every layer of the ecosystem.

The information we collect depends on how you use Keyra — browsing this site, creating an account, completing verification, or working with us as an enterprise or partner.

• Contact and account details — such as name, email address, phone number, and account preferences when you register, sign in, or contact us.
• Identity and verification data — information needed to confirm who you are, including documents or signals you choose to provide, verification outcomes, and related metadata required for fraud prevention and trust.
• Usage and technical data — such as device type, browser, IP address, timestamps, and interaction logs needed to operate, secure, and improve our services.
• Communications — messages you send through contact forms, support channels, or partner inquiries.
• Enterprise and government context — additional information governed by separate agreements when you use Keyra in institutional or sovereign deployments.

We use personal information to:

• Provide identity verification, account management, and consumer protection features you request.
• Operate, maintain, and improve the Keyra ecosystem — including this website, apps, developer tools, and partner integrations.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Communicate with you about your account, verification status, or support requests.
• Comply with legal obligations and enforce our Terms of Service.
• Where permitted and with appropriate controls, develop and evaluate product improvements using aggregated or de-identified data.

We do not sell your personal information. We share information only when necessary to deliver Keyra, protect users, or meet legal requirements:

• Service providers — trusted vendors who help us host infrastructure, send communications, or perform verification under strict contractual obligations.
• Partners and integrators — when you explicitly connect Keyra to another service or your organization has authorized an integration.
• Carriers and verification networks — where identity checks require participation in regulated or partner verification infrastructure.
• Legal and safety — when required by law, court order, or to protect the rights, safety, and integrity of Keyra users and the public.
• Business transfers — in connection with a merger, acquisition, or asset sale, subject to continued protection of your data.

We retain personal information only as long as needed for the purposes described in this policy — including to provide services, meet legal obligations, resolve disputes, and enforce agreements.

Verification records may be kept for longer where required for fraud prevention, regulatory compliance, or institutional contracts. When retention is no longer necessary, we delete or de-identify data using appropriate technical measures.

Keyra applies administrative, technical, and organizational safeguards designed for identity infrastructure — including access controls, encryption in transit and at rest where appropriate, monitoring, and least-privilege practices.

No system is perfectly secure. If we become aware of a breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Depending on where you live, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. You may also withdraw consent where processing is consent-based.

You can update many account details in My Account or Settings within the Keyra apps. For other requests — including access or deletion — contact us through the Contact page. We will respond in calm, clear language within the timeframes required by applicable law.

If you are in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

Keyra operates globally. Your information may be processed in countries other than where you live, including within the European Union and in other jurisdictions where we or our service providers maintain infrastructure.

When we transfer personal information internationally, we use appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — consistent with applicable data protection law.

Keyra services are not directed at children under 16 without appropriate parental or guardian involvement. We do not knowingly collect personal information from children without required consent. If you believe we have collected such information in error, please contact us so we can delete it.

We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and protect against abuse. You can control cookies through your browser settings; some features may not work correctly if essential cookies are disabled.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and adjust the “Last updated” date. Continued use of Keyra after changes take effect means you accept the revised policy.

For privacy questions or requests, use our Contact page at keyra.ie/contact. We will identify ourselves clearly in any response and will not ask you to share passwords or full verification documents by unsecured email.